RSS feedsToday employees have become more and more mobile, working in and out of the office and requiring greater amounts of flexibility in their day. Employees require the ability to be away from the office when they need to be, whether it is out meeting clients, pitching for new business or visiting colleagues overseas. However, while employees are out of the office they also need to keep in touch with key contacts and customers.
Modern telecommunications have enabled people in different positions and in different kinds of working environments and jobs, to work from any location as long as they have an internet connection.
Enabling access to the office environment while away from the office has given many more workers the opportunity to benefit from flexible hours.
One thing that has prohibited staff from being mobile is their desk phone and the ties to an land-line number. Customer calls can be missed if employees are not in the office. Additionally, employees have had to hand out two phone numbers - their office and mobile numbers.
By going completely mobile a company, even one too small for a receptionist, can be contacted wherever they are. It does not have to be expensive to introduce a mobile communication system because in today’s mobile environment employees already have a mobile handset. No hardware or software is required and it enables employees to be ‘in the office’ anywhere.
There is no need for separate phone numbers and mobile phone features can be the same as those on a desk phone.
The key difference to a fixed-line telephony system is that every call is directed, at no cost and in real-time, to the user’s mobile phone over a GSM mobile network. Standard features of this type of service include a local phone number for reception, customisable voice menus, recorded greetings, music and a software-based switchboard.
This type of service is flexible and future proof, providing several extensions to enhance the basic phone system. There is also no need for a communications equipment room, a service or maintenance contract, support engineers or fixed handsets on every desk. Moreover, moving desks or even offices becomes simple as there is no need to uproot office networks and change over fixed-line phones.
Francois Mazoudier is CEO at GoHello
